• Help delegates understand how to communicate effectively using the telephone.
• Help delegates recognise how to question and use language in a telesales environment
• Give delegates an introduction to the role of selling and its importance to business success
• Help delegates understand how to identify selling opportunities and turn calls into sales.

• Describe how the effective use of voice and body posture affects a telesales role.
• Define ways that language can be used to handle difficult customers and how to progress a call towards a successful outcome.
• Define ways that language can be used to handle difficult customers and how to progress a call towards a successful outcome.
• Handle customer objections and recognise buying signals.

• Individuals with no experience of selling and new to a telesales role.
• Individuals who require an introduction to selling within a telesales environment.
• Sales teams with a need to establish a common understanding of Telesales techniques and methods.

This seminar offers the core skills necessary for successful telephone selling.  The seminar provides a sales library of techniques to assist delegates understand the processes involved in telephone selling.  The seminar consists of a mix of theory and practice designed to help participants grow in confidence and application of newly learned skills.